update line manger filed from active directory.

Mohamed Saad Taha March 2, 2023


I have add-on to get the line manger from active directory in JSM this is for approvals purposes.

some times the line manger is empty in active directory so I set it as default Value for example (SYSTEM)

I want to create automation to refetch the line manager again form active directory once the customer comments the issue 

I try below action 

Re-fetch issue data 

But it didn't help is there any idea ?




1 answer

0 votes
Mohamed Saad Taha March 7, 2023

Dears any Idea please?

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