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syntax to be used in workflow for customized approval/review notification

We are working on building a workflow to send customized approval/reviewer notifications. We tried the below and none of it is working.

"@approver@" - This worked only after the page is approved
"@reviewer@" - This doesnt throw any error while saving the workflow but didnt work
"@assignee@" - This doesnt throw any error while saving the workflow but didnt work

2 answers

Hi @Sivaraman.Viswanathan 

To create custom notifications for Comala Document Control Cloud, please see the following documentation:


If you are still having problems, please contact our friendly support team at, it would be really helpful if you could attach your workflow JSON markup as a separate txt file so that we can quickly suggest a fix.

Thanks in advance

Senior Product Manager

Hi James,


Thanks for the details. I built the follow JSON Trigger. However, when i tried to save it in workflow builder it is throwing me "error in workflow markup". i am trying to append this json trigger in between other triggers that i have in the workflow builder.


Am i missing something? what i want to know is whether @document_group_reviewers@ is the right field name for the assignee/reviewer who is assigned for review/approval of the page. Please help


"conditions":[{"state":"TECH REVIEW - IN PROGRESS"}, {"initial": "true"}],
{"action":"send-email","recipients":["@document_user_reviewers@","@document_group_reviewers@"],"notification":{"subject":"${content.title} is In Approval State","title":"${content.title} is In Approval State","body":"Hello, ${} in the ${} space is In Approval State and needs to be reviewed"}]}
{"action": "set-message","type":"info","title":"This Page is Awaiting for Technical Review of ${@document_user_reviewers@},${@document_group_reviewers@}" ]

Hi @Sivaraman.Viswanathan 

We need some more detail here, please could you open a ticket with our support team at

So that we can help you quickly, please attach your complete workflow JSON markup as a separate txt file.

Thanks in advance

Senior Product Manager

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Shannon Atlassian Team Apr 30, 2021

Hi Sivaraman,

Thank you for raising this on Atlassian Community! It's nice to meet you.

Can you tell me what you're using to build the workflow and manage approvals? Confluence doesn't include this feature natively, but you can find a few examples of how your site may be doing this:

Confluence Workflows Approval 

If there's a particular add-on you're using, let me know!

Take care,


It is Comala Document Control. i am able to get the syntax name of the assigned approver when the page approver is assigned and/or rejected by them

Like Shannon likes this
Shannon Atlassian Team Apr 30, 2021

Thank you for confirming that.

I see James from Comala has replied to you already. I hope that helps!

Take care,


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