I need help with the following problem. How do I find a completed value for an existing ticket. Remembering that it is a customizable field. In order to duplicate customer demand.
My client requests support regarding a vehicle license plate and as an example below they end up opening requests for the same license plate, this generates rework for the team or unnecessary analysis, as I could make a rule to identify this field with the information in duplicate.
So I could include a tag and do another automation to inform the customer that there is already a demand in progress.
Ignore the status after I had to close them in duplicate, however there were countless with the same information.
One way with Automation For Jira might be in the screenshot below. Be sure to test this out to see if it works with a couple of test records.
Another way might be to create a filter for all of the issues on the project.
Then create a dashboard (or use an existing one) and add the Issue Statistics gadget.
Use the Statistic Type as the field where you want to check for duplicates.
Sort by Total
Sort Direction Descending
This will show you license plates that are duplicated.
I applied the rule and I have been following it for a while, but it practically applies to all our open tickets, eg under the ticket it does not test in the initial JQL and does not even have the "Plate Prefix" fields even so it indicated as duplication.
I tried for some design conditions and other filters do not consider this field to be empty, but without success.
you can see that the HOM project is not in the initial validation.
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