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search duplicate value field

I need help with the following problem. How do I find a completed value for an existing ticket. Remembering that it is a customizable field. In order to duplicate customer demand.

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John Funk Community Leader Jun 05, 2020

Hi Julio,

Can you provide some more information? What exactly are you trying to do?

My client requests support regarding a vehicle license plate and as an example below they end up opening requests for the same license plate, this generates rework for the team or unnecessary analysis, as I could make a rule to identify this field with the information in duplicate.

So I could include a tag and do another automation to inform the customer that there is already a demand in progress.

 

duplicate.pngIgnore the status after I had to close them in duplicate, however there were countless with the same information.

John Funk Community Leader Jun 07, 2020

One way with Automation For Jira might be in the screenshot below. Be sure to test this out to see if it works with a couple of test records. 

Automation Help.png

 

Another way might be to create a filter for all of the issues on the project.

Then create a dashboard (or use an existing one) and add the Issue Statistics gadget.

Use the Statistic Type as the field where you want to check for duplicates.

Sort by Total

Sort Direction Descending

This will show you license plates that are duplicated.

It is possible within the email to inform the list of which tickets were found in duplicate, I am still validating the rule.

John Funk Community Leader Jun 12, 2020

You could probably include a filter in the email where the field in question = the field value. 

I applied the rule and I have been following it for a while, but it practically applies to all our open tickets, eg under the ticket it does not test in the initial JQL and does not even have the "Plate Prefix" fields even so it indicated as duplication.

regra nova.png

I tried for some design conditions and other filters do not consider this field to be empty, but without success.

you can see that the HOM project is not in the initial validation.

 

dulpicate2.png

John Funk Community Leader Jun 13, 2020

Why do you have that first if statement since it is exactly as the JQL in the Branch? I don't think that causes any harm, but it might. 

And I am not understanding what the problem is now. Can you give me exactly an example of what it is doing but shouldn't?

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