At this week TEMPO Chrome extension stopped work via Boards and Issues (still works with oldIssueView=true).
When I click on the icon the following message appears, even if the Tempo is already installed on JIRA Cloud:
"TEMPO NOT INSTALLED"
Tempo needs to be installed on this JIRA Cloud site if you want to track your work with this extension.
Can you help us please?
It might be useful to create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) as we can no longer reproduce this problem with the Chrome tracker.
Hi @Dags ,
Can you please confirm that you have Tempo Timesheets installed on your instance and that the Chrome Tracker has access to it (see also https://tempo-io.atlassian.net/wiki/spaces/THC/pages/331055121/To+set+up+Tempo+for+Chrome).
In case you have this set up as described in the documentation but you still receive this error, it might be useful to create a ticket in our Tempo Support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.
We've got Tempo Planner Cloud version, same as Cloud Jira. I've connected it as per steps and authorised access. We're able to track time, but as soon as we click to log a time, it displays error page. We can do it via tempo mobile app without any issues.
I've opened a support ticket this morning, but haven't heard anything yet.
Okay - this 404 error is happening again. When I ran the timer and wanted to log time, it would go to the calendar view of the "My Work" page in Tempo. It was annoying, but still worked. NOW I get a 404 error when I try to log time. Of COURSE this starts to happen when I ask my other Project Coordinators to try the extension out and see if we can implement this among our entire staff. WHEN WILL THIS BE FIXED PERMANENTLY?!
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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