"TEMPO NOT INSTALLED" Chrome Extension

[Luiz Leite (Kayo)]

At this week TEMPO Chrome extension stopped work via Boards and Issues (still works with oldIssueView=true).

When I click on the icon the following message appears, even if the Tempo is already installed on JIRA Cloud:

"TEMPO NOT INSTALLED"

Tempo needs to be installed on this JIRA Cloud site if you want to track your work with this extension.

Can you help us please?

[Susanne Götz _Tempo_]

Hi all,

We are working on a fix for this, but we do not yet have a confirmed date when this fix will be released. 

Regards,
Susanne
Tempo team

[Luiz Leite (Kayo)]

Hi,

Thank you for response.

[Edgars Kebbe]

Does anyone from Tempo team reads this?

[Luiz Leite (Kayo)]

Yes, Susanne answered just now! =D

[Andy]

Yep same problem here, I thought I'd solved it but alas not still no time tracker makes tracking of time almost impossible to do accurately very frustrating!

[Edgars Kebbe]

Yes! Same problem here. Does anyone have solution? 

[Andy]

I tried reverting back to the old view but no luck, the tracker does appear if I go into the timesheets page but doesn't appear anywhere else!  I also get the tempo not installed message even though I have uninstalled and reinstalled several times.

[Brittany]

Okay - this 404 error is happening again. When I ran the timer and wanted to log time, it would go to the calendar view of the "My Work" page in Tempo. It was annoying, but still worked. NOW I get a 404 error when I try to log time. Of COURSE this starts to happen when I ask my other Project Coordinators to try the extension out and see if we can implement this among our entire staff. WHEN WILL THIS BE FIXED PERMANENTLY?!

[Dags]

Hi @Susanne Götz _Tempo_

We've got Tempo Planner Cloud version, same as Cloud Jira. I've connected it as per steps and authorised access. We're able to track time, but as soon as we click to log a time, it displays error page. We can do it via tempo mobile app without any issues.

I've opened a support ticket this morning, but haven't heard anything yet.

Thanks,

dags

[Susanne Götz _Tempo_]

@Dags ,

Thank you for this update.

The Chrome tracker requires Tempo Timesheets to be installed as it needs access to worklogs. Tempo Planner does not give this access.

Regards,
Susanne 

[Dags]

H,

Okay. Why are we able to do it through the Tempo mobile app then? And also, I've been told that Tempo extension for Chrome is free for Tempo cloud users.

Thanks,

dags

[Dags]

Hi, 

We're having issue with tempo tracker chrome extension. It tracks time but when it goes to logging it on an issue, it displays error page 404. Any ideas?

[Susanne Götz _Tempo_]

Hi @Dags ,

Can you please confirm that you have Tempo Timesheets installed on your instance and that the Chrome Tracker has access to it (see also https://tempo-io.atlassian.net/wiki/spaces/THC/pages/331055121/To+set+up+Tempo+for+Chrome).

In case you have this set up as described in the documentation but you still receive this error, it might be useful to create a ticket in our Tempo Support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) so we can better investigate this.

Regards,
Susanne Götz
Tempo team

[Craig Bartlett]

I still do not see the tracker popup when viewing the project Kanban board, previously this was possible. I have to either open the ticket or select tempo timesheets in the project to see the timer popup.

Is this the expected behaviour?

[Susanne Götz _Tempo_]

Hi Craig,

It might be useful to create a ticket for this in our Tempo support (https://tempo-io.atlassian.net/servicedesk/customer/portal/6) as we can no  longer reproduce this problem with the Chrome tracker.

Regards,
Susanne

[Craig Bartlett]

Thanks, Susanne. It actually started working about an hour after I wrote the message.

Happy days again!

[Susanne Götz _Tempo_]

Hi @Craig Bartlett,

thank you for this update. Glad to hear that this is now working correctly.

Regards
Susanne

[Andy]

Fantastic thanks for the update Luiz!!

Thanks Tempo for the fix, good stuff :-)

[Luiz Leite (Kayo)]

Here, it seems to be working again! \o/

Thanks for that, Tempo team!

[Andy]

Frustrating is not the word, developers just blaming the software we are currently accounting for 25 minutes of work per week LOL!!

Come on get things sorted out!!!!

[Craig Bartlett]

Hi,

Any updates on this issue? My managers are starting to get frustrated and last I checked we are still getting billed.

Thanks.