we are using Projectautomation for Jira.
In some cases we want to Move an issue from our Service Desk to an other Project.
I have not found an option to move a ticket.
Is there a possibility?
I don't want to clone the issue to the other project.
Moving an issue is a complex and painful thing to do in Jira, and should not be automated, as it should be happening only when you're doing restructuring, or you've made a genuine mistake. The move process may need to ask the human doing it a LOT of questions.
So far, Automation has chosen not to do the huge amount of coding required for moving issues. I would question the requirement for it, rather than try to do it. (I know it hundreds of lines of code in Scriptrunner, prone to failure - I gave up trying to do it years ago, and Jira has got a lot more complex since then)
Nic is spot on.
We usually recommend customers Clone the issue into a new project and then either delete or resolve the original one.
You will loose history, create date, comments and attachments but for most people this is a workable solution (esp. if you link both tickets).
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