Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

minimum user level when puchasing addins for DataCenter

We are looking to purchase Jira Data Center.  1-500 users.

We will only be using about 200 users.

When looking at the datacenter addins, there is a user level of 250 that is available.

Will this work with datacenter, or do we have to buy the full 500 user level version?




2 answers

0 votes
Brant Schroeder Community Leader Jan 06, 2021


  App licensing has to match your Jira license.  If you have Data Center at 500 you will have to purchase an app license at 500.  In the past we had service desk at unlimited licensing but contacted support to have them drop it to match our server license so our apps would all match.  I would suggest seeing if you can get your 500 license limited to 250 by submitting a support ticket here:  Then submit it under Billing, Payments and pricing.

Hi @Mark Smith , 

It is the Atlassian Marketplace policy for any app to match the highest Jira user tier in the system, no matter how many users actually use the app. Please refer to the text below that can be found under the Pricing tab of any app on the Marketplace:


I hope that answers your question.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

Why you should move agile planning to Lucidspark’s digital whiteboard

During my 17 years as a coach, mentor, and trainer of Agile teams, I’ve participated in hundreds of Agile planning meetings. The end result was a wall of backlog items annotated by an explosion of co...

91 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you