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{{issue}} smart variable is not set when issue created rule is fired in JIRA Cloud automation


I have setup a project automation rule with the following:


1. When: Issue created

2. Edit Issue Field: Due date =  {{issue.[<customField>]}}

[EDIT] To clarify the exact "edit".  I want to perform a date operation using two custom fields.  customField1.minusDays(customField2).  The issue is that both of the field values are always empty, since I cannot use the smart variable for issue. or createdIssue.


When the rule runs, the audit logs says it is successful.  However, the date is never set.  I have tried a large variation of setting issue fields (not just date) and I cannot get it to work.


I have reverted to just adding an audit log when issue is created and logging the values.  The logged values are always empty.

Different variations such as:

{{issue.fields}} OR {{issue.fields.asJsonString}} OR {{fields.asJsonString}} OR {{createdIssue.fields.asJsonString}} OR {{triggerIssue.fields.asJsonString}} OR {{issue.key}  


I am unsure where to go from here.

1 answer

Hi @Daniel Harrison 

Are you trying to populate the Due Date field with the same date in another date field? If so, you can use the Copy From function (the 3 dots next to the field in the edit field action), so in this case, you wouldn't need to use the smart values

Hi Callum,

I want to set the due date using date operations on two custom fields.


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