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is there a way to prioritize tickets by given answers?

is there a way to prioritize tickets by given answers?

If specific questions have certain answers, the priority must be increased or decreased.

So that based on the user input the priority is calculated.

I couldnt find if this is posseble or not.

1 answer

0 votes
wwalser Atlassian Team Nov 01, 2020

This should be fairly simple to do using automation assuming the number of cases is minimal and the potential answers are limited to a standard set (probably using a select box or similar).

In automation, setup an automation with the following:

Trigger: On issue create

Condition: If else block — Issue fields condition — check that the select field is set to a value that you care about.

Action Inside the if block: Edit issue — set priority to appropriate value.

Repeat this for each potential answer.

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