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is there a function in jira service desk to track customer contract`s bucket hour.

Galvin Tan Jan 23, 2018

Hi all, is there a function in jira service desk to track customer contract`s bucket hours. Or is there a plugin function for this.

Example: Contract with customer A has 100 billable hours. When an issue is created and an agent logs work under this issue, it will deduct from the contract`s 100 billable hours automatically.

E.g. Agent logs 5 hours,
100 billable hours - 5 hours = 95 billable hours left.

Thanks

Regards,
Galvin Tan

1 answer

0 votes
Fathi Al-Kamil Jan 24, 2018

Hi Galvin,

I have a similar function that I would like to implement. Have you had any progress?

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