hwo to fix Add-on Zendesk Support for JIRA is not responding. Wait or cancel?

Happy January 28, 2020

Does anyone know how to resolve this error message:

When trying to open the Zendesk ticket from JIRA we get the following message, it continues more than 5 minutes.  never opens.

Add-on Zendesk Support for JIRA is not responding. Wait or cancel?

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