Example - JIRA ticket raised by person A on 3-Jun 7:10 AM assigned to person B. Person B picked it up on 3-Jun 10:00 AM but information not sufficient to perform action hence assigned back to Person A for more information on 3-Jun 11:00 AM. Person A provided more information on 4-Jun 10:00 AM and then Person B performed the action on 5-Jun 11 AM.
And there are 1000s of such tickets in a month and process is governed through service level on time taken. Person B since can not perform a given task via Jira and assigned it back to Person A. How do we get a report from JIRA to various time stamps to create a SLA report to deplict true picture ?
Hi Atlassian Community! This is Teresa from the Jira Service Desk team. On June 19th, I’ll be hosting a webinar “Asset Management: The Role of Context in ITSM” with Atlassian Partne...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events