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how to track back and forth time

kunal sabharwal Jul 03, 2017

Example - JIRA ticket raised by person A on 3-Jun 7:10 AM assigned to person B. Person B picked it up on 3-Jun 10:00 AM but information not sufficient to perform action hence assigned back to Person A for more information on 3-Jun 11:00 AM. Person A provided more information on 4-Jun 10:00 AM and then Person B performed the action on 5-Jun 11 AM.

And there are 1000s of such tickets in a month and process is governed through service level on time taken. Person B since can not perform a given task via Jira and assigned it back to Person A. How do we get a report from JIRA to various time stamps to create a SLA report to deplict true picture ?

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