How to set automation rules(load balance) on jira service desk classic project based on request group.
for example: I create group India, China and Africa then I create several issues on that group. Now if a customer raise a request selecting group India than the issue assign to agent which we set it on that group.
Missing deadlines is one of the biggest problems every team lead wants to avoid when dealing with managed services. When the customer contracts your company to help with IT services it is expected th...
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