For an specific issue, under a request type, but its an automate issue created by one of our devices, and I only need to automized the closing of this issue, not all issues?
Hi David :-)
You should be able to do that with Automation For Jira.
Here is some information to get you started with Automation. Let us know if you need additional assistance.
There are two types of automation:
Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation
You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).
For more on using Automation For Jira see these help pages.
Jira Automation Template Library to help get you started quickly:
Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...
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