Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

getting 403 error trying to add Jira Cloud tab to Teams

When I go to add the Jira Cloud tab, I enter the jira account link and click connect. I get a 403 error and the tab is not created. I have the addon installed on my jira instance. Any idea what's happening? I can connect to another cloud instance that I have, so it's not a problem on the Teams side, somehow permissions must not be right but I don't know where, I am admin on both systems.

Any help would be appreciated.



5 answers



this problem persists still for me. Getting 403 on the webapp and after multiple retries.

Hi Fabian,

By uninstalling the addon and reinstalling this problem went away for me.



hola, tengo el mismo error, no he logrado crear una pestaña nueva de un nuevo proyecto que tenemos. intente crearlo desde web y no me deja crearlo. si me pueden ayudar con esta incidencia, se los agradecería.

Dear @Jay Keck ,

Please try to check whether you are still facing problems with authentication. First of all, we would kindly ask you to reinstall the add-on and to log and create a tab via browser (web-version of MS Teams).

Waiting for your reply!

Best regards,
SoftServe Support Team

Dear Jay,

First of all, if you use the desktop version of MS Teams, please try to perform the same actions in the web version. Also, we would kindly ask you to reinstall Jira Cloud add-on in Microsoft Teams. In addition to it, could you please send us the screenshots and steps to reproduce?

In the meantime, please provide us with information about MS Teams, JIRA Cloud integration, and the current operating system versions.

Waiting for your reply!

Best regards,
SoftServe Support Team

Hi Jay,

Thank you for using our product. We will check the issue and keep you updated.

SoftServe Support Team

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

125 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you