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embedding a link to the ticket in an automated email

How can I embed a link to the ticket in an automated email which is sent upon a trigger

2 answers

1 vote
John Funk Community Leader Jan 28, 2021

Hi Stephen,

You can use this to show the summary of the issue and it will be a hyperlink. 

<a href="{{issue.toUrl}}">{{issue.summary}}</a>

Hana Kučerová Community Leader Jan 28, 2021

Thank you, @John Funk , I didn't know about this possibility.

Like John Funk likes this
John Funk Community Leader Jan 28, 2021

:-)   I use that one A LOT!

0 votes
Hana Kučerová Community Leader Jan 27, 2021

Hi @stephen_abiero ,

please, which functionality / application is used for creating email? Is it OOB functionality, automation for Jira, something else? Thank you!

@Hana Kučerová its actually automation for jira

Hana Kučerová Community Leader Jan 28, 2021

Hi @stephen_abiero ,

thank you.

Last time, I needed this thing, I used something like this in the email content:

<a href="https://www.myjira.com/browse/{{issue.key}}">{{issue.summary}}</a>

It is not very nice, but I didn't find any smart value or variable for Jira URL.

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