eazyBI Drill through issue "No data found"

[Nuria Llobera Vila]

Hi,

I would like to understand which Data takes eazyBI. In the picture I added, the table shows results in Bug, Taks and Stories. When I drill intro data in Bug and Task I get the message "No data found". So I cannot check which issues are counted.

Is this an error?

Thank you

Nuria

[Gerda Grantiņa]

Hi @Nuria Llobera Vila 
I don't see a picture added to your question so it is unclear which measures you are using. The best would be to send the report definition to eazyBI support so we can check what is the report context and why you get the "No data found" message: https://docs.eazybi.com/eazybi/analyze-and-visualize/create-reports#Createreports-Exportandimportreportdefinitions


best,
Gerda // support@eazyBI.com

[Fabian Lim]

Hi Nuria,

Please, contact eazyBI Support (https://eazybi.com/contact) when you experience an error like this. The cause of the error might be different for each individual use case.

To the support requests include:

1) collect eazyBI log files (https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-eazyBIlogfiles)

2) generate the HAR file (https://docs.eazybi.com/eazybijira/set-up-and-administer/set-up-and-administer-for-jira-server/troubleshooting#Troubleshooting-HARfile).