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chat program that integrates well with Jira Service Desk Cloud

Looking to implement a chat program with Jira Service Desk Cloud + Confluence. Online chat that puts chat history ect into tickets. What products work well with the cloud version? 

2 answers

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Hello Lachell,

Welcome to Atlassian Community!

Checking the add-ons available on our marketplace, I found one that adds a chat option in the customer portal. 

Also, I would like to share the feature request that suggests the implementation of this functionality:

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica

MDL Atlassian Team Jun 09, 2020

Happy to get you connected with the team at Pingpilot.  

Hi Everyone,

Just a quick info that Chat for Jira Service Desk is now available on Cloud. It might fit your needs. :) More details here.

Let us know if you have any questions or suggestions. Our Support Team is ready to answer them all.

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