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auto populating a JSD custom field with the JSD ticket number

mike_karr I'm New Here Apr 13, 2021

Hello, I know this question might sound a bit off, but is there a way I can auto-populate a JIRA Service Desk custom field with the JSD ticket number? I'm trying to get the JSD ticket number in a custom field, so when link the JSD ticket to another JIRA project that ticket number shows up in the same custom field in another JIRA project.

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John Funk Community Leader Apr 15, 2021

Hi Mike - Welcome to the Atlassian Community!

You should be able to do that with Automation For Jira.

Create a Rule for Issue Created

Then do a New Action for Edit Issue

Select the custom field

In the open box type in: {{issue.key}}

mike_karr I'm New Here Apr 20, 2021

thank you this got me on the right path, had to write a small JSON script, but working as needed.

Like John Funk likes this
John Funk Community Leader Apr 20, 2021

Great! Glad it is working for you. 

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