Zendesk to Jira field mapping with uneven dropdown options

Matt Russell March 15, 2023
I'm looking to map out an additional dropdown field in Jira with 12 selectable options (think numbered system like 1, 2, 3, ...11, 12) to my Zendesk dropdown field with three options (think High, Med, Low).
Can this be done?  If so, which program do I configure that options 1, 2, 3, 4 = Low, 5, 6, 7, 8 = medium, etc. ?
Thank you,

3 answers

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2 votes
Answer accepted
Matt Russell May 15, 2023

Hi all, thank you for helping out here.  I should have taken this down a while ago as we have since found a solution to this :)

1 vote
Syed Majid Hassan -Exalate-
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May 13, 2023

Hi @Matt Russell

This is Majid @ Exalate. 

This could be done via a scripting solution using the respective API calls on both systems. Or you can go for an out of the box solution like Exalate that would allow you to create all these mappings in seconds. 

Hope it helps!



0 votes
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Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 15, 2023

@Matt Russell hello. Some of the tools in the Atlassian marketplace can handle this use case with ease. Such a solution is ZigiOps. It has advanced functionalities that allow you to control the mappings. Feel free to explore it and even test it - with the zigiops free trial.


BR, Diana

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