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Yasoon email add on - Failed to load error

Hi, we are using the 30 day free trial and I have noticed the error in the JIRA items "failed to load"?  Is there a size limit to what can be moved into JIRA comment?  Could it be image related?  Like the product but need to understand this error and how to resolve it.


Thank you,



2 answers

0 votes
Britta Neugebauer _yasoon_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 06, 2021

Hi there,

sheesh, looking back to 2019 ... good old times. 

Thank you @Karen Birmingham for this question and @Yurii Zhatkin for answering. Karen's problem is fixed by now, since we (I work at yasoon) implemented a new issue view.

Thank you and have a great day,


Hi Karen, 

I do know if it is still relevant, but the attachments that comes from Outlook plugin should not exceeds your Jira Attachment limit size. To check/modify it go to Config>System>Attachments
or use keyboard shortcut g+g>Attachments. 

Kind regards, 

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