Xray throw error message "Authorization request has expired"

[Ngoc Truong]

Hello all,

Today suddenly I got an error message with XRay on atlassian cloud product which is saying "Authentication request has expired. Try reloading the page." and the associated test cannot be displayed 

Does anyone uncounted same issue ? any idea for root cause or solution ? 

[Stefan Salzl · Accepted solution]

@Nathan Pierce @Jhon Fredy Alvarez Perez 

Did you get a response regarding this issue meanwhile?

Best
Stefan

[Nathan Pierce]

Yes, it has been fixed for a while.

[Stefan Salzl]

@Nathan Pierce  -- Thanks for the fast feedback.

@Ngoc Truong could you confirm this is solved in your system and accept any answer in order to mark this case as solved?

Thanks in advance.

Best
Stefan

[Ngoc Truong]

Great, I confirmed the case has been fixed 

[Swati Verma]

@Stefan Salzl Hi Stefan ,

I have generated the client Id and client secret and generated the token using API(https://xray.cloud.getxray.app/api/v2/authenticate). When I using the same token as Bearer token in another Api (https://xray.cloud.getxray.app/api/internal/testrun/64bf610c6da865e68df68df6c4b4/status) immediately, I am getting error:

"Authentication request has expired. Try reloading the page."

[Stefan Salzl]

Hi @Swati Verma 

as far as I know bearer tokens in xray have an expiration time of 24h.

Was your 2nd call within 24h?

Furthermore:
I haven‘t seen that call before. Could you send a link to the documentation of the API and what you trying to achieve? (the „internal“ part in your api call confuses me)

Best
Stefan

[Stefan Salzl]

Hi @Swati Verma 

any feedback?

Best
Stefan

[Omry Sendik]

Same here. just installed XRay and receive:

[Jhon Fredy Alvarez Perez]

Buenas tardes, 

Me pasaba lo mismo pero realice la actualización del Xray desde Aplicaciones -> Administrar tus aplicaciones, espere un momento y al parecer ya funciona. 

[Luciano Oliveira]

I did the same as Nathan. Still waiting on a response from them. 

[Nathan Pierce]

Same here -- up to date Xray app and valid license. I submitted a support request with xray devs. I recommend the same.