Xray's Test Case Import from ALM is timing out...any suggestions?

[Steven Trammell]

When I am attempting to import test cases from ALM in to JIRA using the Xray HP/QC ALM Importer, tool runs for about 20 minutes or so and then times out. 

It makes the proper connection to ALM.  It finds the project and folders specified in the ALM Test Plan module. It creates the proper folder structure in the Xray Test Repository.

Is it possible that I do not have some required fields populated in ALM?  Has anyone else encountered this issue?

[Inês Silva]

Hello Steven,

Thank you for using Xray!

It could be due to the amount of information being uploaded or maybe it has bump into one of the importer limitations.
Please check the documentation https://confluence.xpand-it.com/pages/releaseview.action?pageId=27534872.
If you need further help please contact Xray Support: http://xraysupport.xpand-it.com

Best regards,

Xray Team

[arnold godin]

Hello Ines,
Can you please resend the link? looks like a dead link
I am facing the same issue : impossible to import data, only empty folder.
I have created a case to your support.
Thanks Arnold