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Xray - Test Case Import through Test Case Importer stuck at 5%

Hello Team,

 

Test Case import through Test Case Importer is getting stuck at 5% for all users in our organization. Not sure what is causing the issue. Any one else faced this issue? Any pointers on what needs to be done? I logged a support request with Xpand IT team yesterday and I've not received any response so far. 

It is critical to get this resolved ASAP as we are in the middle of release and many users are affected. 

 

Any pointer on how to resolve this is much appreciated

 

Regards,

Vidhya

1 answer

Hi @Vidhya Mohan

We have replied to your request the day after you opened the support ticket. And the subject of the ticket has been addressed.

We always do everything possible to prioritize all our customers' urgencies.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

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