Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Xporter cant find templates for selected data

So I've recently installed Xporter so that our customers can export their own logged issues from the portal itself.

I have 5 templates, 2 are custom and 3 installed from thee store. My global permissions allows everyone to use xporter and all templates yet whenever I try to use it from the customer portal side it says there are no templates for the selected data.

Some of the fields are custom, not sure if that has anything to do with it but on the Jira queues end Im able to export theese same issue no problem, just the customer end that is messing me up

 

Capture3.PNG

 

1.PNG

 

 

 

1 answer

1 accepted

0 votes
Answer accepted

Found answer. 

Make sure the templates you wanna use on the customer portal side have the "JSD Request Detail" and "JSD Request List" included in their scope.

Can be done throug Jira Settings > Apps > Xporter > Templates. Then just edit the template you wanna use and you will be able to add scopes there

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

192 views 3 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you