Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

XRAY is often saving pictures that cannot be displayed later -- just shows grey box or empty space


XRAY often saves pictures that cannot be displayed later -- just shows grey box or empty space.


1. Embed a picture in test case & save the test case. 

2. Display the test case -- picture is not viewable:  either it is a grey box or a white space with an outline of the embedded picture.

          Why does this happen?

          Is there a workaround?


Related problem, if an embedded picture in an X-ray cell is re-sized OR there are too many embedded pictures, the test-case gets twitchy, jumping around constantlhy and user cannot access the SAVE button.  User can 'sneak up' on the SAVE button or attempt to download the test case to steady the test case, but none of this should be necessary to reach the SAVE button.

1 answer

Hi @Lynn Klatt 

It is best to contact Xray Support ( ) to request additional information and help further.

This is not the expected behavior, so it is necessary to troubleshoot the cause, and the best approach is to have a support team member handling your case.

Thank you.

Kind regards,
Rogério Paiva [Xray Support Team]

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events