XRAY document generator, test set template, not showing the jpg or png files

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 25, 2022

Hi Everybody,


we are using the XRAY trial for a short time and testing Xray features.

I have added some test cases with picture, and created a test set for them.

But while I was using document generator to export a pdf or doc document of test sets. 

The picture is not seen. Instead of this, I see a URL like below.

I'm using totaly default test sets template.




Actually, it seems it tries to get this pic, but it can't get for some reason.

When I click this url on pdf file, it shows this error. It tries to reach this "https://xray.cloud.getxray.app/api/internal/attachments/416657c3"

and it gives below error.


{"error":"Authentication request has expired. Try reloading the page."}



Do you have any idea what could be the reason of this?

Does it happen because of the trial version

0 answers

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events