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XRAY document generator, test set template, not showing the jpg or png files

Hi Everybody,

 

we are using the XRAY trial for a short time and testing Xray features.

I have added some test cases with picture, and created a test set for them.

But while I was using document generator to export a pdf or doc document of test sets. 

The picture is not seen. Instead of this, I see a URL like below.

I'm using totaly default test sets template.

 

!https://xray.cloud.getxray.app/api/internal/attachments/416657c3
-0f52-4d8f-b533-
5a1a69e0b9c3?inXray=true|width=539,height=358!

 

Actually, it seems it tries to get this pic, but it can't get for some reason.

When I click this url on pdf file, it shows this error. It tries to reach this "https://xray.cloud.getxray.app/api/internal/attachments/416657c3"

and it gives below error.

"

{"error":"Authentication request has expired. Try reloading the page."}

"

 

Do you have any idea what could be the reason of this?

Does it happen because of the trial version

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