Workfront Add-In (cloud) Not Working

[Bradley Pike]

Symptoms:

* No activity in Add-In activity log, except "Due Date" error - now testing without due date field.

* Triggers can be created, but nothing happens (even accounting for up to 30 minute sync wait).

* Triggers break after 24 hours... turn red and Jira indicates the Jira project cannot be found. Must recreate trigger, which works fine until the cycle repeats.

Resolution Status & Activity:

* UNRESOLVED

* Submitted Workfront help desk ticket. WF worked with me for over two hours to verify configuration and permissions set correctly. They also involved their integrations team. Their systems indicate no errors on WF end, advised to submit ticket with Atlassian, and closed the ticket.

[Renee Olson]

I'm having a similar issue with the project can't be found. It works well for one of my projects but not the other.