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Hi Support,
We tried to get work log from Jira API. However, we found that certain work log throw wrong author name as the it's username.I found that in the app_user table, the user's user_key is the same as the author name so I changed that to be the same as current username.
However, it still doesn't update in the work log.
Please advise,
So the app_user.user_key field will match the username in JIRA when the account is first created in JIRA. But if that account has ever been renamed in JIRA, then the cwd_user table gets updated with the new values (along with the app_user.lower_user_name value) while the app_user.user_key field is expected to remain the same in JIRA, forever.
If you modified that field directly via SQL then I fear you might have messed with the way JIRA is storing that historical information such as worklogs and issue edit history.
But back to the worklog problem, I think you are seeing a known bug in JIRA JRASERVER-36642
The good news is that there is a workaround for this on that bug ticket:
Use the /rest/api/2/user endpoint to retrieve the user's username based on its key. This should return something like:
{
"active": true,
"avatarUrls": {
"16x16": "http://localhost:8080/jira/secure/useravatar?size=xsmall&avatarId=10122",
"24x24": "http://localhost:8080/jira/secure/useravatar?size=small&avatarId=10122",
"32x32": "http://localhost:8080/jira/secure/useravatar?size=medium&avatarId=10122",
"48x48": "http://localhost:8080/jira/secure/useravatar?avatarId=10122"
},
"displayName": "Matheus Fernandes",
"emailAddress": "mfernandes@atlassian.com",
"expand": "groups",
"groups": {
"items": [],
"size": 7
},
"key": "matheus",
"locale": "en_US",
"name": "mfernandes",
"self": "http://localhost:8080/jira/rest/api/2/user?username=matheus",
"timeZone": "Brazil/East"
}
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