Why if a user is referred to in an Insight comment, no notification is sent?

[Carolyn O_Brien]

In an insight object, if a user refers to another jira user with @Name, one would expect an  email notification to be sent. I can't see anything in Insight or Jira settings that support or prevent this notification. I've looked at the automation, and it doesn't seem to be configurable there either. Any guidance or ideas? 

[Carolyn O_Brien · Accepted solution]

I ended up writing a messy groovy script. Take this with a grain of salt. 

import com.atlassian.jira.component.ComponentAccessor;
import com.atlassian.jira.issue.fields.CustomField;
import com.atlassian.jira.issue.Issue;
import com.atlassian.jira.user.util.UserManager
import com.atlassian.crowd.embedded.api.CrowdService
import com.atlassian.crowd.embedded.api.User
import com.atlassian.crowd.embedded.api.UserWithAttributes
import com.atlassian.crowd.embedded.impl.ImmutableUser
import com.atlassian.jira.bc.user.UserService
import com.atlassian.jira.user.util.UserUtil
import java.util.regex.Pattern
import java.util.regex.Matcher
import com.atlassian.jira.mail.Email;
import com.atlassian.mail.queue.SingleMailQueueItem;
import com.atlassian.mail.server.MailServerManager;
import com.atlassian.mail.server.SMTPMailServer;
/* Custom field for the organisation */
CustomField insightObjectCF = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(10000);

if (insightObjectCF == null) {
return false;
}
MailServerManager mailServerManager = ComponentAccessor.getMailServerManager();

def currentUserEmail = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser().getEmailAddress();

/* The object facade class */
Class objectFacadeClass = ComponentAccessor.getPluginAccessor().getClassLoader().findClass("com.riadalabs.jira.plugins.insight.channel.external.api.facade.ObjectFacade")
def objectFacade = ComponentAccessor.getOSGiComponentInstanceOfType(objectFacadeClass)
def objectKey = object.getObjectKey()
def insightObject = objectFacade.loadObjectBean(objectKey)
int objectId = insightObject.getId()

def commentList = objectFacade.findCommentBeans(objectId);
def commentLast = commentList.last();
def commentID = commentLast.getId();
def comment = commentLast.getComment();
/*def s1 = comment.substring(comment.indexOf("[")+1);
s1.trim();
def userName = s1.replaceAll("[^a-zA-Z0-9]", ""); */
UserUtil userUtil = ComponentAccessor.userUtil
CrowdService crowdService = ComponentAccessor.crowdService
UserService userService = ComponentAccessor.getComponent(UserService.class)

def subject = "New Insight Comment from Object " + objectId
def objectUrl = "https://services.virtamed.net/jira/secure/ShowObject.jspa?id="+objectId
def body = "New comment from issue \n <br>" + objectUrl + "\n <br> "+ comment

/* Log the Insight object */
log.info("Insight object of key: " + objectId);
log.info("Logged in user " + currentUserEmail);
//log.info("User " + user + " "+ emailAddr );
log.info("Comment " + body );

/* Pattern match to get email addresses*/
String myRegex=/(?<=\~)([\w.]+)/
String myInput = comment;

String ResultString
Pattern regex
Matcher regexMatcher

regex = Pattern.compile(myRegex, Pattern.DOTALL);

regexMatcher = regex.matcher(myInput);

List<String> matchList = new ArrayList<String>();
List<String> emails = new ArrayList<String>();

while (regexMatcher.find()) {
matchList.add(regexMatcher.group());
}

for(int i=0;i<matchList.size();i++)
{
myInput=myInput.replaceAll( matchList[i], '')
def user = ComponentAccessor.userManager.getUserByKey(matchList[i])
emails[i]= user.getEmailAddress();
log.info(matchList[i] +" " + emails[i])
}
//log.info(myInput)

/*Send email*/
def sendEmail(String emailAddr, String subject, String body, String currentUserEmail) {
SMTPMailServer mailServer = ComponentAccessor.getMailServerManager().getDefaultSMTPMailServer();
if (mailServer) {
Email email = new Email(emailAddr);
email.setCc(currentUserEmail);
email.setSubject(subject);
email.setMimeType("text/html");
email.setBody(body);
mailServer.send(email);
log.info("Mail sent " +emailAddr)
} else {
log.info("Problem getting the mail server from JIRA configuration, log this error")
}
}

for(int i=0;i<emails.size();i++)
{
sendEmail( emails[i], subject, body, currentUserEmail)
}

return true;

[Dion Rienstra]

I can't see anything in Insight or Jira settings that support or prevent this notification. I've looked at the automation http://essaypapers.reviews/, and it doesn't seem to be configurable there either. Any guidance or ideas?