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Why do I get frequent connection / update issues with Big Picture

The UI 'hangs' with blank drop-downs and dialogues, and 'unstable connection' message pour out of the thing (there is nothing wrong with the internet connection 

nor access to Jira or other Atlassian product in our cloud instance).

 What is this all about? I am close to just binning it and going back to MSP. It's too unreliable and buggy for me based on my trial so far....

 

image.png

 

 

1 answer

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Anna-BigPicture Marketplace Partner May 19, 2022

@Andy AtkinsonI recommend you reach out to BigPicture Technical Support via our Service Desk,  providing us with more details (base URL). BigPicture Team will gladly assist you in pinpointing the exact cause of the issue and provide a solution.

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