Why did my article get "In moderation" status?

[Olha Onofriichuk_SaaSJet]

Hi, everyone! Just noticed a problem with my article https://community.atlassian.com/t5/Marketplace-Apps-Integrations/4-Ways-to-set-deadlines-for-tasks-in-Jira/ba-p/2057192

Everything was okay, it was posted, even got a few likes.

But I noticed that then it got "In moderation" status. How can I fix this?

[Monique vdB · Accepted solution]

@Olha Onofriichuk_SaaSJet this is in our FAQ as well!

• Our community has an automated spam filter than sometimes catches "real" posts in addition to spam. All our admins and moderators check the quarantine regularly and will release your post as soon as we can.

Sounds like you're all set now.  :)

[Olha Onofriichuk_SaaSJet]

@Monique vdB Hi :) Thank you for your answer! Yes, good news, the article is back.

[Kateryna_v_SaaSJet_]

@Monique vdB @Saralie S. 
I have a similar problem. My article was published a week ago (10.02), but it's still “in moderation status”. Would it be possible to check why there is such long moderation? https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Top-5-reasons-for-migrating-to-Jira-Cloud/ba-p/2267168

[Saralie S.]

@Kateryna_v_SaaSJet_ I no longer see your article in moderation status. If you are still experiencing this, do not hesitate to contact myself!

[Kateryna_v_SaaSJet_]

Some kind person has already responded to my request. Thank you)

[Valeriia_Havrylenko_SaaSJet]

Hi @Monique vdB @Saralie S_  

I seem to be having the same issue as partners here with an article

https://community.atlassian.com/t5/App-Central/What-is-the-Sprint-Performance-Report-in-Jira

What can be done to avoid this with future publications?

Thank you for your help!

[Janice]

Hi @Valeriia_Havrylenko_SaaSJet I located your article and moved it out of the moderation queue. The community platform uses a intelligent moderation tool, but it doesn't always get things right (as you can see from the posts in this topic!). Posting a heads up to the team like you did here was the right call.

[Valeriia_Havrylenko_SaaSJet]

@Janice Hi! Thank you for your answer! 
Have a nice day! :)

[Valeriia_Havrylenko_SaaSJet]

Hi @Monique vdB @Saralie S_  

I seem to be having the same issue as partners here with an article

https://community.atlassian.com/t5/App-Central/What-is-the-Sprint-Performance-Report-in-Jira

What can be done to avoid this with future publications?

Thank you for your help!

[Katie Zavhorodnia_Appfire]

Hello @Monique vdB

I seem to be having the same issue as partners here with an article being in moderation since Sep 29.

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Risk-Reduction-Vs-Time-Criticality-metrics-difference-in-WSJF/ba-p/2149303

Could I ask you to check what might be causing delay with moderation, please?

What can be done to avoid this with future publications?

Thanks!

Katie

[Saralie S.]

@Katie Zavhorodnia_Appfire  Hi Katie!  I apologize for the delayThe article was automatically marked as spam. Phrases such as "30-days free trial" can often trigger an automatic spam tag.

[Katie Zavhorodnia_Appfire]

Hi @Saralie S. , thanks a lot for your response and hints what may be the reason. I’ll make sure to avoid such phrases in articles. 

Any other potential spam keywords or phrases authors should be careful with?

Thanks again!

[Katie Zavhorodnia_Appfire]

Yeah The article is public now, thanks for your help 👏

[Kate (izi)]

Hi, @Monique vdB !

My post is also in moderation since July, 25:

https://community.atlassian.com/t5/Marketplace-Apps-Integrations/Cybersecurity-Training-and-Awareness-Course-for-Confluence-users/ba-p/2088049#M4678

What's a timeline for moderation?

[Monique vdB]

@Kate (izi) it should be within one business day; sorry this one was stuck! I've freed it now and you should be able to see it :)

[Kate (izi)]

Thank you very much, Monique! I can see it published now. I appreciate your help.