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Why are no changes made after successful automation rule run?

I need to keep the Epic and Story in sync on a specific project, and have built a rule to automate these changes on issue edit.


When the rule runs, I can see it was successful and it shows the correct ticket ID's, but no changes are made? 


I've restricted this to update only 3 fields while I'm testing, but it's still not working.


Any ideas? What am I missing?


Here is the rule:




Here are the results: 




1 answer

0 votes
Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 13, 2021

Hi @Sune Fonternel and welcome to the community!

What kind of values are you placing on the EDIT action? Can you provide a screenshot please?

If the values you enter above are correct, then you can try inserting a re-fetch component after the trigger and then let your rule run. See if that works!

Hi @Alex Koxaras _Relational_


Thanks so much for the help and quick response!


Here's the screenshot of the Edit Action, it's all Copy from Current Issue:Capture4.JPG


I've tried the Re-fetch issue data in different spots, one at the end for both conditions, one as a "Then" clause after each condition, and one as an "And" clause under both and it's unfortunately still not working. 


I'm still seeing Success in the audit log with the right issue ID's 

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