Why are Jira tabs in Microsoft Teams no longer working today?

[Guy Elsmore-Paddock]

This morning, around 6 AM ET, our Jira tabs in Microsoft Teams channels were working great. Now, they are coming back blank. We also cannot add new ones -- when we select "Jira cloud", the modal for selecting a filter is blank.

[Guy Elsmore-Paddock]

Multiple team members -- on both PC and Mac -- observed that the integration was not working on Tue, 3/24.

The integration came back the morning of Wed, 3/25. We didn't change any configuration to make this work.

[SoftServe Support]

Hi!

Thanks for getting back and for this information. Please be informed that we are aware of the issue and it is currently resolved.

If you face any further issues please contact us via this link https://www.softserveinc.com/en-us/msteams-atlassian-privacy-policy.

Best regards,
SoftServe Support Team

[SoftServe Support]

Hello,

Thank you for contacting us!

Could you please try to perform the following things:

• Reinstall the Jira Cloud plugin.
• Use both the web and desktop version of the application.
• Clear cache and cookies in the application. If you don't know how to do this, please inform us by submitting a ticket so we can send the file with instructions (see later in this text).

In case the problem persists, we would kindly ask you to contact us by going to the following link https://www.softserveinc.com/en-us/msteams-atlassian-privacy-policy and filling in the form provided there so we could resolve the issue for you and prevent anyone else from encountering the same problem.

Best regards,
SoftServe Support Team