Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why Zephyr on Jira Cloud is very slow when browsing Test Cycle or Test ticket?

I found It is very slow response when Zephyr is trying to retrieve test ticket after clicked Cycle Summary or any test ticket in Zephyr. 

Anyone please suggest why and how can I fix it. 

5 answers

2 accepted

1 vote
Answer accepted
Dario B Atlassian Team Nov 21, 2019

Hi @jarunee.lee ,

Welcome to the Atlassian Community!

If the issue is only with Zephyr test screens, I would advise to do the following:

  1. Follow the steps in the Generating HAR files and analyzing web requests page to confirm the slowness is caused by Zephyr (the requests to and from the add-on provider are taking long time to complete).
  2. Open a ticket with Zephyr support by using the link in the 'Support' tab of the marketplace page for the add-on ( and attach the collected HAR file to the request 
  3. In case from step #1 you can see that the issue is caused by something else, please provide more details in here so that we can suggest how to proceed.



0 votes
Answer accepted

I've faced same issue.
Using trial version of Zephyr with JIRA Cloud.
When open Cycle Summary it loads long time (some requests are around 10 seconds), opening each folder with tests (1-3 test inside) takes 1-2 seconds.
When tap execute some test from Cycle Summary some requests are around 12 seconds.

I've submitted a ticket with Zephyr support as well.
The plugin is nice, but too slow.

Hi Dario,

Thank you very much for your suggestion. I will do it :-)




Dario B Atlassian Team Nov 22, 2019

You are very welcome @jarunee.lee . Once done with the har file, if you confirm the issue is on the add-on provider side, please accept the answer so that this thread will be marked as solved. Otherwise, inn case the slowness is caused by something else, update this thread and provide more details. 



I have faced the same issue. It is incredibly slow and slows my work exponentially. I miss ALM.

Same issue here. Slowness really hampering productivity

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

145 views 3 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you