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Where can I find the number of tickets I've worked on ever?

I have access to a dashboard of different users and I'd like to see and compare how many tickets each person has worked on side by side, preferably by month or year.

2 answers

Hi @Eva Haese ,

We provide a commercial app called Dashboard Hub Jira. This app comes with a ready-to-go ITSM dashboard (see a live example here), but it also allows you to create custom charts, choose from more than 60 different metrics/gadgets (e.g., Agents workload, ), share externally the reports, etc. 

 

JQL Custom Charts__2021-10-30_10_28_53.png

Hope this helps!

2 votes
Mikael Sandberg Community Leader Oct 04, 2021

Hi @Eva Haese,

Welcome to Atlassian Community!

I can recommend Custom Chart for Jira, it is a really powerful charting tool and it is the most used one in my organization. You could create something like this with it

Screen Shot 2021-10-04 at 3.51.51 PM.pngYou can do sort of similar with the heat map gadget, but you would not get the number of issues for each agent.  

Hi Mike!  Thanks so much for this repsonse, super helpful!  I was going to create a separate post for this other question because for the literal life of my I cannot find it anywhere on this site under FAQ's or info, what is the definition of AT:pass versus IT:pass?  Do you know?

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