Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,464,242
Community Members
 
Community Events
176
Community Groups

Where can I find the number of tickets I've worked on ever?

I have access to a dashboard of different users and I'd like to see and compare how many tickets each person has worked on side by side, preferably by month or year.

3 answers

Hi @Eva Haese ,

We provide a commercial app called Dashboard Hub Jira. This app comes with a ready-to-go ITSM dashboard (see a live example here), but it also allows you to create custom charts, choose from more than 60 different metrics/gadgets (e.g., Agents workload, ), share externally the reports, etc. 

 

JQL Custom Charts__2021-10-30_10_28_53.png

Hope this helps!

3 votes
Mikael Sandberg Community Leader Oct 04, 2021

Hi @Eva Haese,

Welcome to Atlassian Community!

I can recommend Custom Chart for Jira, it is a really powerful charting tool and it is the most used one in my organization. You could create something like this with it

Screen Shot 2021-10-04 at 3.51.51 PM.pngYou can do sort of similar with the heat map gadget, but you would not get the number of issues for each agent.  

Hi Mike!  Thanks so much for this repsonse, super helpful!  I was going to create a separate post for this other question because for the literal life of my I cannot find it anywhere on this site under FAQ's or info, what is the definition of AT:pass versus IT:pass?  Do you know?

0 votes
Bloompeak Support Marketplace Partner Mar 01, 2022

Hi @Eva Haese

An alternative way is to use Reports - Charts and Graphs for Jira app developed by our team.

  • You can create custom, flexible and colorful bar charts and table views for any data you want/need.
  • You can set X axis to be any parameter like Created(month), Assignee, Sprint, Fix Versions etc.
  • You can set Y axis to be any parameter like number of issues, sum of remaining estimates, average of story points etc.
  • You can group your data on any field(Sprint, Status, Assignee, Component, Project etc.) you want.
  • You can choose various date ranges like All Time, Last Year, Last 3 Months, Last 6 Months etc.
  • You can order the results by drag and drop.

Here is a sample report that shows number of issues by assignee on each month.

NumberOfIssuesByAssigneeOnEachMonth.png

Hope it helps.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events