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Where can I find the number of tickets I've worked on ever?

I have access to a dashboard of different users and I'd like to see and compare how many tickets each person has worked on side by side, preferably by month or year.

3 answers

3 votes
Gorka Puente _Appfire_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 30, 2021 • edited

Hi @Eva Haese ,

We provide a commercial app called Dashboard Hub Jira. This app comes with a ready-to-go ITSM dashboard (see a live example here), but it also allows you to create custom charts, choose from more than 60 different metrics/gadgets (e.g., Agents workload, ), share externally the reports, etc. 

 

JQL Custom Charts__2021-10-30_10_28_53.png

Hope this helps!

3 votes
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 04, 2021

Hi @Eva Haese,

Welcome to Atlassian Community!

I can recommend Custom Chart for Jira, it is a really powerful charting tool and it is the most used one in my organization. You could create something like this with it

Screen Shot 2021-10-04 at 3.51.51 PM.pngYou can do sort of similar with the heat map gadget, but you would not get the number of issues for each agent.  

Hi Mike!  Thanks so much for this repsonse, super helpful!  I was going to create a separate post for this other question because for the literal life of my I cannot find it anywhere on this site under FAQ's or info, what is the definition of AT:pass versus IT:pass?  Do you know?

0 votes
Bloompeak Support
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Mar 01, 2022

Hi @Eva Haese

An alternative way is to use Reports - Charts and Graphs for Jira app developed by our team.

  • You can create custom, flexible and colorful bar charts and table views for any data you want/need.
  • You can set X axis to be any parameter like Created(month), Assignee, Sprint, Fix Versions etc.
  • You can set Y axis to be any parameter like number of issues, sum of remaining estimates, average of story points etc.
  • You can group your data on any field(Sprint, Status, Assignee, Component, Project etc.) you want.
  • You can choose various date ranges like All Time, Last Year, Last 3 Months, Last 6 Months etc.
  • You can order the results by drag and drop.

Here is a sample report that shows number of issues by assignee on each month.

NumberOfIssuesByAssigneeOnEachMonth.png

Hope it helps.

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