Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


When viewing Tempo timesheets team, it blinks and shows blank screen

Hi, I'm having trouble with viewing Tempo Timesheet.

When I tried to view a team in Tempo, it blinks then shows blank screen.

I captured an error message through developer tools -> Console

and it shows the following message:

Screen Shot 2019-03-07 at 10.04.09 AM.png


I tried many different browser and showing the same result.

Our Jira version is 7.10.0 and tempo version is 9.3.0.

I tried installing previous versions of all Tempo (9.2.0, 9.1.0, etc) but none of them works.

Recently we moved our Jira server and MySQL server to the new server.

All the other Jira features are working fine and all the issues has been restored correctly.


I have a feeling that this is related to the database issue, but I'm not sure how to fix this problem.

Is anyone having same trouble?

1 answer

Hi, anyone got fix for this? we are also facing similar issue after tempo upgrade.

Susanne Götz _Tempo_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Sep 25, 2023

Hi @Sunil Sabale


Can you please check if an Announcement banner is set on your JIRA instance (JIRA Administration, System, Announcement banner. 

If so, can you please make sure that all HTML tags are correctly closed.
Un-closed HTML tags are known to cause this problem and might also affect other views than Tempo ( 

In case this does not resolve your problem, can you please create a ticket in our Tempo Support portal so we can better investigate this? 

Best regards,
Susanne Götz
Tempo team 

Hey Susanne,

Thanks for your quick response. It helped! We had an unclosed div tag in announcement banner.

Best Regards,


Like Susanne Götz _Tempo_ likes this

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events