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What is the secret to using the SynapseRT RestAPIs?

I am quite familiar with using RestAPIs via the web and Python.  SynapseRT has a nice summary of the RestAPIs, but nothing on use and implementation.

So I will start with the easy questions.

--> I get a "200" response, but getting the dictionary object fields shows an error connecting to Jira/ does one pass the login information through the RestAPI to get the data securely?
--> How does one get the output?

Not much documentation and use cases for using the RestAPI...I sense I am breaking ground on this.  Anyway to reach tech support?

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