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We dont can sending a notification from our mail

1. I want to set up a trigger that would sending mail from our email "info@creditkasa.ua"

2. We need to send emails to our clients, but they should not have access to the portal
The client must create "issue" from email and he should receive a reply by email but he should not have access to the portal
If you disable access to the portal "as indicated in screenshot 2(request 2)" then the client cannot create a issue from email

How should I do it?
Thanks

request 1.pngrequest 2.png

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