When creating an issue using the '+' button, I get a bunch of email notifications stating that several fields (impact, urgency and priority) have been updated. The fields were updated due to an automation I've set up (using built-in automation) to populate these fields when an issue has been created. Is their anyway to stop these email notifications from being sent for this automation?
Also, when I use the 'Raise a request' button, I do not receive these email notifications and the automation runs fine.
Not sure what's going on.
Thank you for reaching out to Atlassian Community!
When creating the issue through Jira using the + button, you are creating as an internal user, so you will receive all system notifications.
When raising a request in the customer portal, you will be treated as a customer, so you won't receive system notification, but customer notifications.
With that said, you are receiving different notifications because using + button you are considered an internal user and in the customer portal, even being a licensed user or an admin, Jira will recognize you as a customer.
To disable notifications, you must edit the Notification scheme by accessing Project settings > Notifications.
On this page, you can see what groups are receiving the notifications you can add and remove groups, roles, single users and many other options.
You can also disable notification only for you by clicking on your Profile picture > Settings > Email notification preference.
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