Is there a way to get intervals stored in a postgres database be the value for the GOAL in Jira Service Desk SLA.
We have a list of services in a database, and they each have their own "Time to Assign" values.
Is there a way to plug that value in to the SLA config of that Service Desk Projects.
under SLAs in SD, "Time to First Response":
JQL: issuetype = Incident AND Service = A
Goal: "SELECT timetoassign from service where id = 1;" (the SQL used to get TTA from the Service DB)
We have Jira Software and Service Desk running on a in-house server.
Hi @Jamie Williams ,
With a bit of scripting, I believe this is achievable with Time to SLA's Dynamic Duration feature. Basically, what I'm suggesting is that extracting those values from the database and setting the dynamic duration field accordingly with a script. How are these timetoassign values translate to Jira? Is there a custom field or these values are in a different database?
The script that I'm talking about can be a modified version of this: Link
Let me know if you have any questions.
Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events