Our company is actually testing the Insight Asset management plugin before purchasing it. We are also in the process of perhaps move from JIRA Server to JIRA Cloud.
Here is a use case we would like to adress
The configuration :
In the JIRA Service Desk, the customer can select in the CF1 the value Computer1 or Computer2
I would like then to use Insight Concepts in the JIRA Automation and in the SLA feature. The issue is then to map IQL and JQL. I'm not sure that it's possible.
Here is an example of the automation needed :
When the issue is created,
- if the attribute of the Object selected in the CF1 is Contract 1 then the priority is raised to High
- if the attribute of the Object selected in the CF1 is Contract 2 then the priority is raised to Medium
Same with the SLA feature,
- if the attribute of the Object selected in the CF1 is Contract 1 then my SLA is 2 hours
- if the attribute of the Object selected in the CF1 is Contract 2 then my SLA is 4 hours
Thanks for your help,
see also https://community.atlassian.com/t5/Jira-Service-Desk-questions/Insight-Referenced-Custom-Field-for-JSD-cloud-Insight-Cloud/qaq-p/1388358?utm_source=atlcomm&utm_medium=email&utm_campaign=immediate_general_answer&utm_content=topic
it is a similar case:
My workaround was to use post-functions.
However there is also a comment from Eddi which I couldn´t test yet.
hope this helps
I'm not sure i can do it in my case :
I configure a mail who will be send to the approver with differents fields from Insight. This mail is send by Jira Automation, i just need to write the content of Insight field to this mail.
I'm not sure to understand how work with the post function in this case to get back the value i want.
It’s very important to have access to the workflow process from anywhere. Especially if you manage the work of others. There is no difference whether you’re out of office, or drive a ca...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event