It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Upgrading from Database Custom Field Add-On to Power Custom Fields PRO

Martha Fiske Jan 10, 2018

When I upgrade from Jira 7.3.3 to Jira 7.6.2 Database Custom Field Add-On is no longer supported so we bought and installed Power Custom Fields PRO.

Did not see a way to update the existing Database Custom Field.  Do I have to create a new custom field?  If so how do I get the data for existing issues with the value from the old Database Custom field?

 

2 answers

1 vote
Cprime Inc. Jan 10, 2018

Hi Martha,

Please check that you have installed the correct app.

Database Custom Field (old name) became Power Database Fields PRO but you also mention Power Custom Fields PRO which is a different app we offer. If you have any further questions, please create a support ticket, and our dev team will help you out.

Regards,
Products Team

Martha Fiske Jan 10, 2018

Thank you for your response.  If I don't need all the functionality of the Power Database Fields PRO, is there any way to copy the data from the old Database Custom Field to a new Power Custom Fields PRO?

Cprime Inc. Jan 11, 2018

Hi Martha,

After the upgrade all database custom fields should function as before regardless of whether you have installed the paid version (Power Database Fields PRO) or have one of the previous, non-licensed versions (Power Database Fields). You don't need to copy anything.

You can browse the app versions and install the one that's compatible with your Jira. If for some reason any field doesn't function as expected, please let our support know.

I have to mention though that Power Database Fields PRO and Power Custom Fields PRO are two separate plugins and not two branded versions of one plugin, and you mention both in your comment.

Regards,
Products Team

Martha Fiske Jan 11, 2018

Thank you for the reply.  I used the two different plugin names intentionally.  I accidentally purchased the Power Custom Fields PRO, and then realized that there were 2 different plugins.  thus my question of how to copy data from the  old Database Custom Field to a new Power Custom Fields PRO.  In the meantime I am also trying to contact Customer support to see if we can pay the difference between Power Custom fields PRO and Power Database Fields PRO to switch products.

0 votes
Radu Dumitriu Jan 10, 2018

No actions are required on your part, the fields should work as before.

 

Have fun.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Marketplace Apps & Integrations

Webinar alert! An IT Admin's Guide to Securing Collaboration at Scale

Hello, Atlassian Community! My name is Dave Meyer and I'm a Principal Product Manager at Atlassian. I wanted to give this community a heads up about an upcoming Webinar that might be of interest...

186 views 2 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you