Updating Watchers from Custom User Picker (Multiple Users)

[Ben]

Hi JIRA Community,

I'm trying to set up an automation that will update watchers based changes my team makes to a customer User Picker (Multiple Users) field. 

If I use a smart value for that User Picker (Multiple Users) field, it doesn't seem to successfully add multiple users.

What am I doing wrong and is there a different and better way to approach doing this?

In the future, I'd like to change the watchers based on issue state as well.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Ben and welcome to the community,

Can you please post your rule here, audit log, as well as explain what do you mean by "doesn't seem to successfully add multiple users"? Some of them are added, or none of them are added?

[Ben]

Hi Alex, screenshots added. The automation is not adding the users in the custom field to the watchers list.

[Alex Koxaras _Relational_]

@Ben try removing the brackets from the smart value.

[Alex Koxaras _Relational_]

However keep in mind that Jira will only add those users who have visibility of the issue.

[Ben]

@Alex Koxaras _Relational_ there are 3 sets of brackets. I'd like to confirm you want me to remove all 3.

[Alex Koxaras _Relational_]

Yeah, sorry. I meant square brackets. Write

{{issue.Add Watchers}}