Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Update comments on parent ticket when linked ticket in another project moves to "Done"

Hi! I have a service desk project where customers can raise tickets. We then create linked tickets and assign to whatever project it needs to go to. I want to set up an automation where once the linked ticket transitions to done, the parent ticket gets an automated comment of "ticket complete in development" and a link to the linked ticket so that customer support engineers can go back and test it after viewing all the comments on the child ticket.

1 answer

0 votes
John Funk Community Leader Apr 28, 2021

Hi Suvidh - Welcome to the Atlassian Community!

You might try using Automation For Jira for that. You could created a rule based on an Issue Transitioned trigger. Then add a branch for linked issues, and finally add a new action to add a comment. 

If you are not familiar with Automation For Jira, here is some basic information to get you started:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics:

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

Send an Email or Publish to Confluence - What should you do with your release notes?

Background When you hear the words ‘Release notes’, almost always you think of an unsolicited email from a software vendor. But I am here to tell you that from our data, sending release notes via E...

135 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you