Hi! I have a service desk project where customers can raise tickets. We then create linked tickets and assign to whatever project it needs to go to. I want to set up an automation where once the linked ticket transitions to done, the parent ticket gets an automated comment of "ticket complete in development" and a link to the linked ticket so that customer support engineers can go back and test it after viewing all the comments on the child ticket.
Hi Suvidh - Welcome to the Atlassian Community!
You might try using Automation For Jira for that. You could created a rule based on an Issue Transitioned trigger. Then add a branch for linked issues, and finally add a new action to add a comment.
If you are not familiar with Automation For Jira, here is some basic information to get you started:
There are two types of automation:
Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation
You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).
For more on using Automation For Jira see these help pages.
Jira Automation Template Library to help get you started quickly:
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