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Update comments on parent ticket when linked ticket in another project moves to "Done"

Hi! I have a service desk project where customers can raise tickets. We then create linked tickets and assign to whatever project it needs to go to. I want to set up an automation where once the linked ticket transitions to done, the parent ticket gets an automated comment of "ticket complete in development" and a link to the linked ticket so that customer support engineers can go back and test it after viewing all the comments on the child ticket.

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John Funk Community Leader Apr 28, 2021

Hi Suvidh - Welcome to the Atlassian Community!

You might try using Automation For Jira for that. You could created a rule based on an Issue Transitioned trigger. Then add a branch for linked issues, and finally add a new action to add a comment. 

If you are not familiar with Automation For Jira, here is some basic information to get you started:

There are two types of automation:

  • Global: In the Free version, you get 100 executions per product, per month
  • Project: In all versions, you get unlimited executions per month

Automation Basics: https://www.atlassian.com/software/jira/guides/expand-jira/automation

You can do this via global rules to apply to all projects also. You'll need to be a Jira Admin/Site Admin, go to Jira Settings > System > Automation Rules (left-hand menu).

For more on using Automation For Jira see these help pages.

Jira Automation Template Library to help get you started quickly:

https://www.atlassian.com/software/jira/automation-template-library#/labels/all/customLabelId/1453

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