It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unsupported version; please upgrade

Ben Forbes Apr 08, 2018

I'm getting this message every time I create or edit a diagram in Confluence Cloud. Why am I seeing this message? Do I need to worry about it?

2 answers

1 vote
Suren Raj Atlassian Team Apr 08, 2018

Hi, Ben.


You need to update your Draw Io plugin to the latest version, you may navigate to the following link and update it:

  • https://instance name/wiki/plugins/servlet/upm


0 votes
Ben Forbes Apr 08, 2018

Thanks Suren. I found the page, and it listed with the "Paid update" button. I clicked that button and it installed the update.

However, when I go to use the plugin (e.g. create a new diagram), it now says "Please install a license for the app". In the Manage add-ons page, it is now listed but the button says "Free trial", and the license details says "Unlicensed". I'm pretty sure we have the licence, since we've been using it for a year or more at this point.

Why does it seem to think we don't have a licence?

Suren Raj Atlassian Team Apr 08, 2018

Hi, Ben.


I have created a support ticket with our customer advocate.  Your message has been sent and a member of our team will be in touch with you shortly.

If you do not receive a confirmation email from us within the next
few minutes please check your spam or junk mail folder.

You've been using the free version, which doesn't have any license. Click "Free trial" to add an evaluation license.

Ben Forbes Apr 17, 2018

Thanks David. I didn't have any problems with the free version, but the message "Unsupported version" made me think I needed to upgrade. I guess this means Confluence Cloud is not supporting the use of the free version anymore? If I have the option I would like to downgrade back to the free version.

The reason that warning is shown is the free version of was frozen when it switched to being pay-for, in August 2017. Whereas, itself shouldn't break, the problem is that the Confluence API is moving and isn't. This means, eventually, compatibility issues will arise and the warning is in place because a problem with diagram revisions has started in the free version.

You're welcome to switch back to the free version, but please note we won't fix issues (it's unsupported). The instructions are at

Ben Forbes Apr 18, 2018

Thanks David, I'll look into that, but it does sound wiser to use the supported version.

Elior Odinak May 30, 2018

We are using the PAID version and under manage add-on, it shows that we are using the latest (there is no option to upgrade), yet we still receive the message to please upgrade the add-on and we can no longer click ok and continue to edit. We are completely blocked and cannot edit our diagrams.

Are you sure you're looking at the Confluence plugin screen and not the Jira plugin screen?

Elior Odinak May 30, 2018

That may have been the issue. Thank you!

François Courtin Jun 26, 2018

Hi @David Benson [] we have exactly this "unsupported" issue now (and unfortunately are bootstrapping so might not be ready to switch to paid just yet), but the instruction page you link doesn't seem to exist anymore.

Has it been moved somewhere else? 


@François CourtinYou can find the Google cache version of the article at

The reason we removed it is that version is displaying a number of problem, since we haven't updated it for a year. Many users are reporting that they cannot edit diagrams, and were unhappy we were telling them how to downgrade to the free version if it didn't work properly.

If you can't edit diagrams in the free version, you're in the same position as running an unlicensed version of the latest version and at least that won't have additional problems.

But if you have a message saying "unsupported version", you're already running the free version. We show that message when we detect you're running a version of Confluence Cloud that the free version doesn't work correctly with any longer.

François Courtin Jun 27, 2018

Hey David,

Fast answer much appreciated! Based on this (can't edit any of our diagrams if we stick to the free version) and the very reasonable pricing (just doubled checked now), I think we're just going to switch to the paid version.


Have a great day!

Greg Channel Jul 09, 2018

We were on the 'free' version and started getting the "unsupported.." message.  We switched to the 'Paid' version, yet when we try to edit a page, we get the error message "Please install a license for the app".      How do we resolve this issue?

In the manage add-ons screen for your Confluence Cloud, expand the section and click "free trial".

Greg Channel Jul 09, 2018

Success  Thanks

Roy Houdijk Sep 13, 2018

Hey David,

I am a user (not an admin) in a confluence cloud but I'm not able to insert diagrams in my pages because of the following message 'Please install a license for the app'. I asked my admin to upgrade to paid version and click on free trail but it still doesn't work for me.

What should I do to continue my work?

Check they started the trial for Confluence Cloud and not Jira Cloud.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Marketplace Apps & Integrations

Demo Den Ep. 4: Continuous Integration with CircleCI & Jira Software

Get ready! Demo Den Episode 4 is coming your way on Tuesday, May 28, 2018 with a Continuous Integration and Delivery special demo. CircleCI Director of Solutions Engineering, Eddie Webb will show us ...

686 views 0 4
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you