Unsupported App

Mitesh Shah January 12, 2020

I have found an app in the marketplace, but it says Unsupported, have anyone used the Unsupported app in the past and what was the experience. This is for Service Desk Cloud

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Kevin Bui
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 12, 2020

Hi @Mitesh Shah,

I don't have any prior experience with unsupported apps myself. However, I would say that an app being unsupported shouldn't necessarily deter you from using it. If an app is unsupported, it simply means Atlassian's official support team can't answer any technical questions about it. This means if you do run into any problems, you'll need to direct your questions to the app vendor instead.

You can check out the documentation to learn more, or check out the full list of supported apps.

Balavinayagamoorthi Ramasamy February 27, 2024

Hi @Kevin Bui ,

what is the scenario if an unsupported plugin's vendor is Atlassian.

Does it mean that  Atlassian's official support team can't answer any technical questions about it , but if the app is involved in any vulnerabilities or malicious functions, Atlassian will take reponsibilities on fixing them?

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