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Unable to reach Atlassian Marketplace to browse workflows.

Frank Fu Nov 01, 2017

I'm using Jira Cloud and I'm trying to use the "Import from Marketplace" feature in the Workflows configuration section. I'm getting an error saying

Unable to reach Atlassian Marketplace to browse workflows.

k3MREGU

 

I've tried looking at the network requests on Network tab on Chrome and I can see a response status code of 500 when making a request to

https://mycompany.atlassian.net/rest/wfshare/1.0/workflowbundles/summary/0?_=1509585700134

I've put my response payload for the 500 request here

https://gist.github.com/anonymous/8e6960282cb59d230485fa7d6e323eef

I've tried performing this on

1. Different browsers with addons/extensions disabled

2. Different computers in different location and network settings. (Work computer and a Azure VM running on different operating systems.)

No luck!

 

2 answers

0 votes
Shannon Spaniol Atlassian Team Nov 02, 2017

Hi Frank,

Before we proceed, can you run through Problems Connecting to the Atlassian Marketplace and confirm your ports are open that are required to connect to the UPM?

Thank you!

Kind Regards,
Shannon

Toppershops | Peep Nov 03, 2017 • edited

Having the same problem as Frank using Atlassian Jira Cloud. Isn't the link you provided related to the server (hosted, not cloud) edition? Since it's about firewalls and proxies.

Toppershops | Peep Nov 03, 2017

FYI; it does search. It just gives the message when accessing the page, but if I start searching it does work.

Frank Fu Nov 03, 2017

hey @Toppershops | Peep and @Shannon Spaniol, apparently this is a known issue according to this ticket 

0 votes
Frank Fu Nov 03, 2017 • edited

This is kind of a duplicate so feel free to close. I made another post earlier in this thread. I had to make two because my first one was intelligently marked as spam for some unknown reason

https://community.atlassian.com/t5/Jira-questions/Unable-to-reach-Atlassian-Marketplace-to-browse-workflows/qaq-p/664588#U665809

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