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Unable to publish/review.... missing button

Edited

Hi

 

Sometimes I am unable to publish/review.... my documents, there is missing any button/task.

Only solution is to create new document and copy/paste text.

Any idea ?

Maybe is related that during creation document I forgot some ownership to assign to me.

but I use this way :  I am owner/reviewer  and approver also..

If I forgot something during creation, there is no option how to correct it ?  no button ?

 

Other issue I recognized:  When I click on Review button : it is stucked in gray box

image.png

 

2 answers

1 vote
Mikael Sandberg
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jan 03, 2023 • edited

Hi @ander,

Welcome to Atlassian Community!

You may want to check if there is an update to Comala Document Management that needs to be installed. You may also want to contact their support, I have done that before and they are very responsive. 

0 votes
James Conway
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jan 09, 2023

Hello @ander 

That is not the expected behaviour. If you have not already opened a support ticket, please do so at https://support.comalatech.com. It would be helpful if you could generate and attach a support package

Kind regards

James

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