Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to login to Jira from Greenshot Edited

I'm using the latest version of Greenshot v1.2.9.129 and have the jira plugin installed. I'm using Atlassian's cloud version of Jira.

When attempting to save an image from Greenshot to Jira I am asked for login credentials. After entering them I'm told they're incorrect. I've configured the Jira plugin on Greenshot to use https://company.atlassian.net as the URL (company = my company's Jira site name).

Do you have any ideas about what I'm missing? Thanks in advance for your help. 

3 answers

Same here. Any solution?

Same problem here!

I had the same problem, did anyone find a fix?

Same problem for me too.  Although I am working on Jira Server.

0 votes
Donna I'm New Here Feb 10, 2021

I'm not sure if this will work for everyone but I fixed it by doing as follows:

  1. Open GreenShot Preferences.
  2. Go to the Plugins tab
  3. Select the Jira Plugin and press Configure.
  4. Delete the URL and press OK and OK to save all the changes.
  5. Close all your GreenShot windows.
  6. Open Preferences again and add the URL back in and save it all again.

After that, when I attempted another Upload to JIRA, I was asked for the login credentials (only once) and this time it accepted them and let me continue on.

I hope this works for others :)  

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

192 views 3 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you