Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to login to Jira from Greenshot


I'm using the latest version of Greenshot v1.2.9.129 and have the jira plugin installed. I'm using Atlassian's cloud version of Jira.

When attempting to save an image from Greenshot to Jira I am asked for login credentials. After entering them I'm told they're incorrect. I've configured the Jira plugin on Greenshot to use as the URL (company = my company's Jira site name).

Do you have any ideas about what I'm missing? Thanks in advance for your help. 

3 answers

Same here. Any solution?

I'm not sure if this will work for everyone but I fixed it by doing as follows:

  1. Open GreenShot Preferences.
  2. Go to the Plugins tab
  3. Select the Jira Plugin and press Configure.
  4. Delete the URL and press OK and OK to save all the changes.
  5. Close all your GreenShot windows.
  6. Open Preferences again and add the URL back in and save it all again.

After that, when I attempted another Upload to JIRA, I was asked for the login credentials (only once) and this time it accepted them and let me continue on.

I hope this works for others :)  

Unfortunately this did not work for me.

hello Donna, 

did you use your Jira credentials at last step ?
not worked for me with local admin account.


Donna I'm New Here Sep 14, 2021

Hi Mete, 

Yes, I put my JIRA credentials in the same way I would when I sign in to JIRA. 

I hope it works for you. It seems it's not working for everyone.

which version Jira and greenshot are you use ?

Same problem here!

I had the same problem, did anyone find a fix?

Same problem for me too.  Although I am working on Jira Server.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Apps & Integrations

🍻🍂Apptoberfest Update: Upcoming Virtual Events 🎉

Hello Community! I hope you've been enjoying the 🍂Apptoberfestivities🍂 (I know I have!) The event is heating up next week with a series of virtual events that we're calling the 🍻🍂Partner App ...

59 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you