Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to link Saucelabs to Jira? Edited

Hi all,

I have downloaded the Sauce for Jira plugin and am unable to configure it correctly to add my Sauce username and access-key. When on the Manage apps page, and I click Configure for the Saucelabs app, Jira pops up with an error message stating that somethings gone wrong and to contact Atlassian support. Does anyone else see this and how to fix it?Thanks!


Annotation 2020-06-03 114828.png

1 answer

1 accepted

0 votes
Answer accepted

Hello @Adam Sams ,

Welcome to the Atlassian Community!

I am able to reproduce the issue on both, my free and my standard instances.

In the developers console I can see that the instance is failing to load all.js, then it's timing out:


DefaultLoggerAPI.js:23 Add-on iframe timed out for add-on sauce-jira-integration
This seems to be the same behavior explained in an old thread:

Just to confirm: loading all.js causes Atlassian Connect to "know" that you've successfully loaded your content, and then do things such as dismiss the "loading" message and set the iframe height.


And caused by the fact that, as mentioned in the following developers community thread, all.js needs to be loaded form CDN now and not from the instance itself anymore:


However, since it looks like the add-on is unsupported, I am not sure this is something that can be done from our side. I have asked dev about this and I will let you know something asap.



Hi Dario, 

Thanks for looking into this, looking forward to their answer. 



Dario B Atlassian Team Jun 09, 2020

Hi @Adam Sams ,

I spoke to dev and they said this is something that should be changed by the add-on vendor. 

Please try to get in touch with Sauce-Labs by using the contact details available on their marketplace page and point them to the thread: Deprecation: Javascript API, all.js, must be loaded from Connect CDN


Vendor details:




Like Adam Sams likes this


This is Kunal from Sauce Labs. @Adam Sams Sorry for the issue. We are investigating it on our side. @Dario B Thank you so much for providing details on how to fix the problem.

Like Dario B likes this
Dario B Atlassian Team Jul 01, 2020

Thanks for looking into this @Kunal Jain ! 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Marketplace Apps & Integrations

New cloud apps roundup - June 2021

Since our last roundup in April, Atlassian's Marketplace Partners have added over 100 new cloud apps to the Atlassian Marketplace to help your teams work more efficiently. Let’s take a quick look a...

492 views 6 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you